Community Manager x 3

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Position Description

Position Title: Community Manager

Locations: 1 x Woorabinda or Emerald, 1 x Rockhampton, 1 x Bundaberg or Hervey Bay

Employment Status: Fulltime – Contract – Remuneration: $75-$85K + Managers Package


Reporting to Executive Officer- Professional Practice
Positions reporting to this role Directly – Community Development Practitioner

Indirectly – Program Support Officers

  • Accountable for achieving positive community outcomes as specified in program service agreements/contracts
  • Responsible for overall leadership, management and operationalising service agreements including development and monitoring of operational plans for programs
  • Responsible for ensuring program delivery and team performance meets quality assurance and accreditation standards and reporting accordingly
  • Providing leadership to case management and personal management of complex cases
  • Drafting of regular informative reports to Executive and funding bodies and leading the acquittal and other compliance requirements of programs
  • Leading a motivated team and providing them with leadership, mentoring and support
  • Managing and reporting on budgets
  • Relationship development and liaison with community, partners, other service providers and funding agencies to ensure CQID programs are promoted and are well respected and that clients benefit
  • Develop and monitor service, procedures and other initiatives to continually improve service levels and outcomes
  • Contribute to organisational objectives and provide advice to Executive
  • Work at all times to advance the reputation of CQID and undertake additional relevant duties as required
Essential Criteria – Qualifications/Skills
  • Aboriginal or Torres Strait Islander heritage and/or extensive community and cultural connectedness and endorsement of a recognised local Aboriginal or Torres Strait Islander person
  • Tertiary level qualifications or equivalent experience appropriate to the role and willingness to acquire qualifications.
  • An awareness and understanding of Indigenous communities and cultures and the historical and contemporary issues relevant to the needs of Aboriginal and Torres Strait Islander clients, and proven capacity to communicate appropriately
  • Knowledge of relevant strategies, legislation and best practices including Health and Safety and team work requirements
  • Proficiency in MS Office, use of contemporary office equipment and data entry.
  • Current C Class Drivers Licence, Blue card
  • First aid and CPR (or willingness to acquire during probation)
  • Police Check
Essential Criteria – Experience The Community Manager will demonstrate experience in:

  1. Financial, Human Resource, WH&S, Quality and Program Management in a community service setting that achieved positive outcomes for members of the Aboriginal and Torres Strait Islander community, funders, team members and employer
  2. The application and leadership of best practice human services case management for Aboriginal and Torres Strait Islander people
  3. Relationship development and liaison with a diverse range of internal and external stakeholders services both government and non-government
  4. Using leadership, organisational, problem solving and written and oral communication skills to achieve excellent team performance and outcomes for clients
  5. Excellent time management and adherence to reporting and data collection requirements with the ability to multitask and prioritise work to meet deadlines.